Privacy Policy of albertaltd

Last updated:

This Privacy Policy explains how albertaltd (“we”, “us”, or “our”) collects, uses and protects personal data when you use our message chatbot platform and related services (the “Service”).

albertaltd is operated from Klagenfurt. We aim to handle data carefully, transparently and only as far as needed to provide the Service.

1. Data we collect

The personal data we collect depends on how you interact with the Service. It may include:

1.1 Account and contact data

Name and contact details (for example, email address)
Company name and basic organisational information
Login credentials, stored in a secure, hashed form

1.2 Conversation and usage data

Content of conversations processed by the chatbot, including messages from your visitors and your predefined replies
Technical data such as IP address, browser type, device identifiers and timestamps, used to operate and secure the Service
Basic usage metrics such as number of conversations, completion rates, and response times

1.3 Cookies and similar technologies

We may use cookies or similar technologies in order to:

Maintain your session when you are logged in
Remember basic preferences such as language or layout
Gather aggregated usage information to improve the Service

You can usually manage or disable cookies through your browser settings. Some features may not function correctly if cookies are disabled.

2. How we use your data

We process personal data strictly for the following purposes:

To provide, operate and maintain the albertaltd Service
To run automated conversations on your behalf as configured by you
To troubleshoot, secure and monitor the Service
To respond to support requests, feedback or other communications from you
To comply with legal obligations and enforce our agreements

We do not use your data for unrelated advertising or sell it to third parties.

3. Legal bases for processing

Where applicable data protection law requires a legal basis, we rely on:

Contractual necessity – to provide the Service you request and fulfil our contractual obligations.
Legitimate interests – to secure, maintain and improve our Service, provided these interests are not overridden by your rights.
Legal obligations – to comply with laws, regulations or court orders.
Consent – for specific optional features where we ask for your explicit consent.

4. How we share personal data

We do not sell or rent personal data. We may share data in these limited circumstances:

Service providers that host our infrastructure, send emails or help us operate the platform, under contractual confidentiality and data protection obligations.
Authorities or legal advisers when required to comply with laws or to protect our rights, users, or the Service.

5. Data retention

We retain personal data only for as long as necessary for the purposes described in this Policy, or as required by law. Retention periods may differ depending on the type of data and its use.

When you close your account or request deletion, we will either delete or anonymise your personal data, unless we must keep certain information for legal or regulatory reasons.

6. International transfers

Our infrastructure is mainly operated within the European Union. If personal data is transferred to service providers in other countries, we will ensure that appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) are in place, where required.

7. Your rights

Depending on your location and applicable law, you may have some or all of the following rights:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your personal data in certain cases
The right to object to or request restriction of certain processing activities
The right to receive your data in a portable format where technically feasible
The right to withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details in the Contact us section below. We will respond in accordance with applicable law.

8. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no internet-based service can be entirely secure, and we cannot guarantee absolute security.

9. Acting as a processor for your end-users

When you use albertaltd to interact with your own customers or visitors, you are typically the controller of that data, and we act as a processor. You are responsible for ensuring that your use of the Service complies with applicable data protection laws and that your end-users are informed about how their data is processed.

10. Changes to this Policy

We may update this Privacy Policy from time to time, for example when our Service or legal obligations change. When we do so, we will update the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

11. Contact us

If you have questions, concerns or requests regarding this Privacy Policy or our handling of personal data, you can contact us at:

albertaltd
Klagenfurt
(Please get in touch through the contact form on our main website.)

If you believe that your data protection rights have been violated, you may also have the right to lodge a complaint with a supervisory authority, in particular in the country where you live, work, or where the issue took place.